Privacy Policy

1. Introduction

Welcome to Emirates Our Home.

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, process, store and protect your information when you visit our website, purchase tickets, submit enquiries, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company name
• Sponsorship enquiries
• Partnership enquiries
• Ticket booking enquiries
• Contact form submissions
• Customer support requests

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Pages visited
• Referring websites
• Session duration
• Approximate location information

3. How We Use Your Information

We may use your information to:

• Provide event information
• Process ticket purchases
• Respond to enquiries
• Manage sponsorship opportunities
• Improve our website and services
• Analyze website performance
• Measure marketing effectiveness
• Prevent fraud and abuse
• Comply with legal obligations
• Communicate important event updates

4. Ticket Purchases and Payments

Ticket purchases may be processed through Stripe.

When you make a purchase, certain information may be shared with Stripe, including:

• Name
• Email address
• Billing information
• Payment information
• Transaction details

Payment information is processed directly by Stripe and is not stored on our servers.

For more information, please review Stripe's Privacy Policy: https://stripe.com/privacy

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and support website functionality.

Cookies may be used for:

• Essential website functionality
• Analytics and performance measurement
• Marketing and advertising
• Conversion tracking
• Fraud prevention
• Payment processing

You may manage your cookie preferences through our Cookie Settings tool or your browser settings.

6. Analytics and Marketing Tools

Google Analytics

We use Google Analytics to understand how visitors interact with our website and to improve user experience.

Google Analytics may collect:

• Website usage data
• Session information
• Device information
• Traffic sources
• Engagement metrics

Google Tag Manager

We use Google Tag Manager to manage website tags and tracking technologies. Google Tag Manager itself does not store personal information but facilitates the deployment of other tracking tools.

Google Search Console

We use Google Search Console to monitor website performance in search engines and improve visibility.

Meta Pixel

We use Meta Pixel to:

• Measure advertising performance
• Track conversions
• Improve marketing campaigns
• Build relevant audiences
• Deliver relevant advertisements

Meta may collect information regarding interactions with our website after users engage with our advertising on Facebook or Instagram.

7. Third-Party Service Providers

We may share information with trusted third-party providers who assist us in operating our business and website.

These providers may include:

These providers process information in accordance with their own privacy policies.

8. International Data Transfers

Your information may be processed and stored in countries outside the United Arab Emirates.

Where required, we take reasonable measures to ensure appropriate protection of personal information during international transfers.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Process transactions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

10. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access
• Disclosure
• Misuse
• Alteration
• Destruction

However, no internet transmission or storage method can be guaranteed to be completely secure.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be submitted using the contact details below.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites.

Users should review the privacy policies of those websites independently.

13. Children's Privacy

Emirates Our Home is a family-friendly event.

However, our website is not intended to collect personal information directly from children without parental or guardian involvement.

If you believe that a child has provided personal information without appropriate consent, please contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Emirates Our Home

Email: info@emiratesourhome.ae

Website: www.emiratesourhome.ae

Dubai Festival City, Dubai, United Arab Emirates